frequently asked questions

In what currency are the prices?

All of the prices are in United States Dollars.

Do you ship to my country?

Yes!

I ship WORLDWIDE (from Israel) via DHL Express shipping, arriving within 2-5 business days!

Please see the shipping and delivery section for full details.

To know the exact shipping cost of an item please add it to the cart and go to the cart page to see the total shipping cost.

What payment methods do you accept?

All of the prices are in United States Dollars.
I accept secure payments via PayPal and all credit cards.
You can pay with a credit card via PayPal or BlueSnap.
Your payment information is handled only by PayPal / BlueSnap and is never stored on Valltasy.

Will I need to pay taxes / customs fees?
International buyers may have to pay additional taxes and fees enforced by your home country, depending on your local customs regulations and the price of the item(s) purchased.
These fees are not included in my shipping fees.
Upon checkout you will be charged only for the cost of the purchased items and their shipping (if the order is not eligible for free shipping).
Do you offer a layaway plan?

Yes! I will happily offer a layaway plan on any item you like, I’m very flexible 🙂 Please, if you have such a request just write me! and we can discuss the details 🙂

Do you take custom orders?

I LOVE custom orders! Jewelry can be made by your description of style, gems and materials, size and price range. You can ask for adjustments to an existing design or we can create together something from scratch! Just write me and we can discuss the details 🙂

Can you make these earrings in Gold filled / Sterling Silver?

I can usually make every item in Gold filled / Sterling Silver (even if it is not explicitly stated in the listing). Just message me and ask! 🙂

Why I use gold filled instead of plated or vermeil metals

14/20 gold filled has a layer of gold that is more than 100 times thicker than even the highest quality vermeil or gold plating, and is measured not by thickness but by weight. The term 14/20 gold-filled means that the gold layer must be at least 1/20th (5%) of the overall product, by weight.

A 14/20 Gold Filled piece is usually considered a lifetime piece of jewelry. Under the same care as precious metal jewelry, 14KGF jewelry will not peel, flake, or wear off and can be treasured as heirloom pieces. Gold-filled jewelry, unlike gold plated jewelry, can be polished and cleaned with jewelry cleaner. The layer of gold will not rub off. It is tarnish-resistant, like solid 14 karat gold, and is safe for most people with sensitive skin.

Sizing details

All item descriptions have clear and precise measurements of the stones and lengths of the chains and earrings. The item photographs are enlarged to provide clear detail and thus stones may appear larger in the photographs.

Can I reserve an item?

I will happily reserve any item you like. Please, if you have such a request just write me! 🙂

How should I care for my jewelry?

~  For Opal Jewelry ~

  1. Keep your Ethiopian Opals away from water and liquids. Opals are very porous and they absorb oils, make-up, lotions, tanning sprays and salty sweat very easily. Avoid contact with lotions, make-up, sprays, oils and perfumes (Tip: Opal Jewelry should always be the last thing to put on when dressing).
  2. Do not wear Opal Jewelry in water (e.g. shower, swimming, sauna, hot tub) or while exercising or doing dishes.
  3. Do not expose your Opal jewelry to high humidity.
  4. It’s best to store the Opal jewelry in airtight bags when not being worn.
  5. Do not expose your Opals to extreme changes in temperature.
  6. Avoid liquid chemicals around your Ethiopian Opals.
  7. Avoid manual labor when wearing your Opals.
  8. If tarnishing occurs, metals may be cleaned with a jewelry polishing cloth.
  9. Especially in regard to Bracelets – bracelets are high wear, please be extra careful not to snag them on anything or pull hard on them. Keep your bracelets always dry.

~ For ALL Gemstone Jewelry ~

  1. Keep your Jewelry away from water and liquids. Avoid contact with lotions, sprays, oils and perfumes (Tip: Jewelry should always be the last thing to put on when dressing).
  2. Do not wear it in water (e.g. shower, swimming, sauna, hot tub) or while exercising or doing dishes.
  3. Avoid liquid chemicals around your Jewelry.
  4. Avoid manual labor when wearing your Jewelry.
  5. If tarnishing occurs, metals may be cleaned gently with a jewelry polishing cloth or using warm soapy water. After cleaning with water, please carefully dry-out the jewelry item.
  6. When cleaning your metals use extra care to not have the gemstones come in contact with any of the special cleaners especially the porous gemstones: Pearl, Opal, Emerald, Turquoise, Amber, Coral and Onyx.
  7. To help prevent early tarnishing, items should be stored in an airtight bag.
  8. Especially in regard to Bracelets – bracelets are high wear, please be extra careful not to snag them on anything or pull hard on them. Keep your bracelets always dry.

Your jewelry was made with lots of love and care, I hope you’ll feel it every time you put it on!

I have another question not listed here

I’ll be happy to answer all of your questions 🙂 Just write me and I’ll get back to you as soon as possible!

returns and refunds

Returns and refunds

It’s important for me that you love your jewelry. If you are in doubt, or have questions, please contact me with any concerns you have if unsure before purchasing. I make myself available daily to answer questions.

If you are not satisfied with your purchase please contact me within 2 days of receiving your item for return item address and information.
Upon return you will receive a refund for the returned item(s) excluding original shipping costs.
– In case of payment via PayPal a 4.5% fee will be deducted from the refund (due to PayPal’s policies)
– In case of payment via CreditCard a 4.0% fee will be deducted (due to a non-refundable merchant fee in case of refunds)

In order for me to accept the returned items they must be:
► Returned NEW, UNWORN and in ORIGINAL CONDITION.
► In the original packaging, including the wrapping inside and outside the gift box, so the jewelry won’t move in the box and the box doesn’t get damaged during shipping.
► Shipped back within 3 days of delivery. The buyer will need to cover returned item shipping costs.

Due to the nature of the following items they can’t be returned or exchanged:
 Custom designs
Personalized orders (lengthening or shortening, color changes, or other design alterations)
– In case the original design is in Gold Filled (in the photos) but is ordered in Sterling Silver (the chosen variation), it is considered a custom order (and thus cannot be returned).
Items on sale
 Deposits for custom designs.
 Layaway payments (because during the time I’m reserving the item for you I’m unable to sell it to any other potential buyer).

Address for returning packages (please write it exactly as written below):

Valerya Kanonov (tel: +972545900182)
Hamakabim 108 dalet, Apt. 4
POB 3309
Shoham 6083078
Israel

shipping and delivery

Shipping and delivery

Packages are usually shipped within 1-3 business days of purchase.

I ship world-wide with DHL Express with full international tracking arriving within 2-5 business days worldwide!

Jewelry items are carefully packaged and arrive in a beautiful gift box. Perfect for gifting! 

Please make sure the shipping address is correct before placing your order.

Valltasy's Gift Box
Lost packages

Should you have issues with the loss of your item in transit, please contact me right away so we can work together to track down the package.

privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Valltasy.com.

Information I collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I need your information and how I use it

I rely on a number of legal bases to collect, use, and share your information, including:

  • As needed to provide my services, such as when I use your information to fulfil your order,or to provide customer support
  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
  • As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services
Information sharing and disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of personal information outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact me

If you have any questions or concerns, you’re welcome to contact me. All of my contact information is specified in the contact section below.

contact information

You are welcome to contact me via the contact form below or directly by mail (valerya@valltasy.com) or WhatsApp (+972545900182).

Valerya - Owner and Creator at Valltasy

Please contact me if you have any questions, requests or ideas. I always respond within 12 hours 🙂 (if you don't see a reply from me, please check your spam folder!)
If you like the designs in my shop, but want something different (or a completely custom design), please use the Customer Order form 🙂

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Additional Contact Information:


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